CUSTOMER SERVICE REPRESENTATIVE
We are seeking a friendly, organized, and detail-oriented Customer Service Representative to join our team! You will be the first point of contact for our customers, playing a vital role in delivering legendary service and ensuring projects move smoothly from start to finish.
Responsibilities:
- Greet customers in person, over the phone, and via email in a professional and welcoming manner
- Assist customers with product and service inquiries, quotes, and order details
- Accurately enter and manage customer orders, ensuring all specifications are clearly documented
- Coordinate with design, production, and installation teams to ensure timelines and expectations are met
- Track job progress and proactively communicate updates to customers
- Handle customer concerns or issues with professionalism and a solution-oriented mindset
- Maintain organized customer records and documentation within internal systems
- Support billing, invoicing, and payment processing as needed
- Maintain a clean, organized front office or workspace
- Assist with additional administrative or operational tasks as needed
Qualifications:
- Previous experience in customer service, administrative support, or a related field
- Strong communication skills, both written and verbal
- Excellent organizational skills and attention to detail
- Ability to multitask and manage priorities in a fast-paced environment
- Comfortable using computers, email, and order management systems
- Professional demeanor with a positive, customer-first attitude
- Ability to work independently and collaboratively with a team
Benefits:
- Health Insurance – partial employer paid
- Dental
- Vision
- 401k – employer contribution
- Paid Time Off
- Paid Holidays
Business Hours:
- Monday – Thursday: 8:30 – 5:00pm
- Friday: 8:30 – 4:00pm
- Saturday & Sunday: Closed